Cancellation of the Program must be in writing (by email or mail with confirmation of receipt by ISV). No verbal cancellations will be accepted. Participant must inform both ISV and his/her travel/trip cancellation insurance provider of cancellation. If the reason for cancellation falls within the terms of Participant's insurance policy then his/her provider may refund Participant. If Participant’s insurance claim is denied, Participant may then submit proof of denial to ISV, and the Cancellation Policy as follows will apply.
All deposits are non-refundable and non-transferable. Program arrangements require ISV to make financial commitments on Participant’s behalf in advance of the departure date. When ISV receives Participant's written cancellation, a cancellation fee will be incurred to cover the expenses and costs suffered by ISV due to his/her cancellation. The amount of the cancellation fee is determined by the number of days prior to Participant's departure date that the written cancellation notice is received and is specified as follows:
Cancellation DateISV Program Costs (Amounts Refundable)ISV Group Flight (Costs Amounts Refundable) On or before sixty (60) days prior to departure Program Costs, less Program deposit(s) Based upon the amount ISV is able to recover from airlines, less Flight deposit(s) Fifty-Nine (59) days to thirty (30) days prior to departure 50% of Program Costs, less Program deposit(s) Based upon the amount ISV is able to recover from airlines, less Flight deposit(s) Twenty Nine (29) days to fourteen (14) days prior to departure 25% of Program Costs, less Program deposit(s) Based upon the amount ISV is able to recover from airlines, less Flight deposit(s) Thirteen (13) days or less prior to departure 0% of Program Costs Based upon the amount ISV is able to recover from airlines, less Flight deposit(s)
Cancellation refunds will be processed at the END of the ISV Program term. Overpayment refunds will be processed once Participant’s account is audited. Donations are non-refundable and non-transferable.
Participants who cancel their ISV Program will be issued a non-transferable $500.00 voucher valid towards an ISV Program within two years of the originally scheduled departure date.
The Program itinerary is subject to modification and change by ISV. Every reasonable effort will be made to operate the Program as planned; however, should unforeseen world events and conditions require our itinerary to be altered or cancelled, ISV reserves the right to do so for the safety and best interest of the group. If such issues arrive and ISV is forced to cancel a Program within 60 days of departure, no refund can be given by ISV. ISV will issue Participant a non-transferable voucher for monies paid, valid towards an ISV Program within two years, or Participant may be reallocated to a different host country in the current Program season (subject to space availability).